A framework for supplier relationship management (SRM)

• Main Authors: MOELLER, Sabine, FASSNACHT, Martin, KLOSE, Sonja
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2006
• Subjects: supplier relationship management; industrial marketing; purchasing; Marketing; Operations and Supply Chain Management
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/7591; https://ink.library.smu.edu.sg/context/lkcsb_research/article/8590/viewcontent/SMMFSKJBBM_pv.pdf
• Institution: Singapore Management University

We perceive growing expectations concerning the impact of the purchasing function and the suppliers on overall value creation of a firm. Purchasing is the gateway between the external suppliers and the internal functions creating and delivering value for customers. This shift has incredibly enhanced...