Value-at-Risk in IT Services Contracts

• Main Authors: KAUFFMAN, Robert J., SOUGSTAD, Ryan
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2007
• Subjects: Contract evaluation; Financial economics; IT services; Managerial decision making; Mechanism design; Value-at-risk; Computer Sciences; Management Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/2172; https://ink.library.smu.edu.sg/context/sis_research/article/3172/viewcontent/ValueAtRiskITServicesContracts_2007.pdf
• Institution: Singapore Management University

As information systems (IS) and technology solutions become increasingly service-driven, managers are faced with the task of choosing parameters such as service-levels, pricing, and contract duration. Information technology (IT) services vendors manage portfolios of contracts in which parameters, de...