Value-at-Risk in IT Services Contracts

As information systems (IS) and technology solutions become increasingly service-driven, managers are faced with the task of choosing parameters such as service-levels, pricing, and contract duration. Information technology (IT) services vendors manage portfolios of contracts in which parameters, de...

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Bibliographic Details
Main Authors: KAUFFMAN, Robert J., SOUGSTAD, Ryan
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2007
Subjects:
Online Access:https://ink.library.smu.edu.sg/sis_research/2172
https://ink.library.smu.edu.sg/context/sis_research/article/3172/viewcontent/ValueAtRiskITServicesContracts_2007.pdf
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Institution: Singapore Management University
Language: English
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