Profit-Maximizing Firm Investments in Customer Information Security

• Main Authors: LEE, Yong Yick, KAUFFMAN, Robert J., SOUGSTAD, Ryan
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2011
• Subjects: Customer information; Financial economics; Information security; Managerial decision-making; Operational risks; Risk management; Value-at-risk; Business; Computer Sciences; Information Security
• Online Access: https://ink.library.smu.edu.sg/sis_research/2181; https://ink.library.smu.edu.sg/context/sis_research/article/3181/viewcontent/Profit_max_customer_security_av.pdf
• Institution: Singapore Management University

When a customer interacts with a firm, extensive personal information often is gathered without the individual's knowledge. Significant risks are associated with handling this kind of information. Providing protection may reduce the risk of the loss and misuse of private information, but it imp...