Hippi Care Hospital: Towards Proactive Business Processes in Emergency Room Services

• المؤلفون الرئيسيون: TAN, Kar Way, SHANKARAMAN, Venky
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2014
• الموضوعات: Decision support system; Health care; Process improvement; Teaching case; Artificial Intelligence and Robotics; Medicine and Health Sciences; Operations Research, Systems Engineering and Industrial Engineering; Software Engineering
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/sis_research/2259; https://ink.library.smu.edu.sg/context/sis_research/article/3259/viewcontent/JISEv25n4p283.pdf
• المؤسسة: Singapore Management University

It was 2.35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH’s Emergency Department (ED). HCH has committed to the public that its ED would me...