Hippi Care Hospital: Towards Proactive Business Processes in Emergency Room Services

Hippi Care Hospital: Towards Proactive Business Processes in Emergency Room Services

It was 2.35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH’s Emergency Department (ED). HCH has committed to the public that its ED would me...

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Bibliographic Details
Main Authors: TAN, Kar Way, SHANKARAMAN, Venky
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2014
Subjects:
Decision support system
Health care
Process improvement
Teaching case
Artificial Intelligence and Robotics
Medicine and Health Sciences
Operations Research, Systems Engineering and Industrial Engineering
Software Engineering
Online Access:https://ink.library.smu.edu.sg/sis_research/2259
https://ink.library.smu.edu.sg/context/sis_research/article/3259/viewcontent/JISEv25n4p283.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/sis_research/2259
https://ink.library.smu.edu.sg/context/sis_research/article/3259/viewcontent/JISEv25n4p283.pdf

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