Hippi Care Hospital: Towards Proactive Business Processes in Emergency Room Services
It was 2.35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH’s Emergency Department (ED). HCH has committed to the public that its ED would me...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2014
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/2259 https://ink.library.smu.edu.sg/context/sis_research/article/3259/viewcontent/JISEv25n4p283.pdf |
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| Institution: | Singapore Management University |
| Language: | English |