Hippi Care Hospital: Towards Proactive Business Processes in Emergency Room Services

• Main Authors: TAN, Kar Way, SHANKARAMAN, Venky
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2014
• Subjects: Decision support system; Health care; Process improvement; Teaching case; Artificial Intelligence and Robotics; Medicine and Health Sciences; Operations Research, Systems Engineering and Industrial Engineering; Software Engineering
• Online Access: https://ink.library.smu.edu.sg/sis_research/2259; https://ink.library.smu.edu.sg/context/sis_research/article/3259/viewcontent/JISEv25n4p283.pdf
• Institution: Singapore Management University

It was 2.35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH’s Emergency Department (ED). HCH has committed to the public that its ED would me...