Do you know the speaker?: An online experiment with authority messages on event websites

• Main Authors: LIM, Kwan-Hui, JIANG, Binyan, LIM, Ee Peng, Palakorn, Achananuparp
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2014
• Subjects: Databases and Information Systems; Social Influence and Political Communication
• Online Access: https://ink.library.smu.edu.sg/sis_research/2621; https://ink.library.smu.edu.sg/context/sis_research/article/3621/viewcontent/C96___Do_you_know_the_speaker_An_online_experiment_with_authority_messages_on_event_websites__WWW2014_.pdf
• Institution: Singapore Management University

With the widespread adoption of the Web, many companies and organizations have established websites that provide information and support online transactions (e.g., buying products or viewing content). Unfortunately, users have limited attention to spare for interacting with online sites. Hence, it is of utmost importance to design sites that attract user attention and effectively guide users to the product or content items they like. Thus, we propose a novel and scalable experimentation approach to evaluate the effectiveness of online site designs. Our case study focuses on the effects of an authority message on visitors' browsing behavior on workshop and seminar online announcement sites. An authority message emphasizes a particular prominent speaker and his/her achievements. Through dividing users into control and treatment groups and carefully tracking their online activities, we observe that the authority message influences the way users interact with page elements on the website and increases their interests in the authority speakers.