System Design, Process Performance and Economic Outcomes: An Empirical Study of Letter of Credit Systems Integration in International Banking.

Information technology (IT) value remains a serious concern of management today, especially how it should be measured and how it is created. Although we have made significant progress at the firm and aggregate levels of analysis, process-level analysis is still in its infancy, and there is a need fo...

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Main Authors: Davamanirajan, P., KAUFFMAN, Robert John, Kriebel, C.H., Mukhopadhyay, T.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2006
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Online Access:https://ink.library.smu.edu.sg/sis_research/2767
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Institution: Singapore Management University
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spelling sg-smu-ink.sis_research-37672015-11-12T06:48:07Z System Design, Process Performance and Economic Outcomes: An Empirical Study of Letter of Credit Systems Integration in International Banking. Davamanirajan, P. KAUFFMAN, Robert John Kriebel, C.H. Mukhopadhyay, T. Information technology (IT) value remains a serious concern of management today, especially how it should be measured and how it is created. Although we have made significant progress at the firm and aggregate levels of analysis, process-level analysis is still in its infancy, and there is a need for a systematic basis for identifying IT effects. We provide such an approach by developing two models: a process performance model of how system characteristics enhance process output and quality and an economic performance model linking process performance to the economic performance of the firm. We apply these models to global trade services in international banking. We obtained estimates for key variables in both models and general support for the approach. We interpret our results and discuss the merits of the process-level approach for the assessment of IT-reliant work systems. 2006-01-01T08:00:00Z text https://ink.library.smu.edu.sg/sis_research/2767 info:doi/10.2753/MIS0742-1222230204 Research Collection School Of Computing and Information Systems eng Institutional Knowledge at Singapore Management University Business process Business value Economic performance Financial services International banking IT value Process performance Technology management Trade services Numerical Analysis and Scientific Computing
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Business process
Business value
Economic performance
Financial services
International banking
IT value
Process performance
Technology management
Trade services
Numerical Analysis and Scientific Computing
spellingShingle Business process
Business value
Economic performance
Financial services
International banking
IT value
Process performance
Technology management
Trade services
Numerical Analysis and Scientific Computing
Davamanirajan, P.
KAUFFMAN, Robert John
Kriebel, C.H.
Mukhopadhyay, T.
System Design, Process Performance and Economic Outcomes: An Empirical Study of Letter of Credit Systems Integration in International Banking.
description Information technology (IT) value remains a serious concern of management today, especially how it should be measured and how it is created. Although we have made significant progress at the firm and aggregate levels of analysis, process-level analysis is still in its infancy, and there is a need for a systematic basis for identifying IT effects. We provide such an approach by developing two models: a process performance model of how system characteristics enhance process output and quality and an economic performance model linking process performance to the economic performance of the firm. We apply these models to global trade services in international banking. We obtained estimates for key variables in both models and general support for the approach. We interpret our results and discuss the merits of the process-level approach for the assessment of IT-reliant work systems.
format text
author Davamanirajan, P.
KAUFFMAN, Robert John
Kriebel, C.H.
Mukhopadhyay, T.
author_facet Davamanirajan, P.
KAUFFMAN, Robert John
Kriebel, C.H.
Mukhopadhyay, T.
author_sort Davamanirajan, P.
title System Design, Process Performance and Economic Outcomes: An Empirical Study of Letter of Credit Systems Integration in International Banking.
title_short System Design, Process Performance and Economic Outcomes: An Empirical Study of Letter of Credit Systems Integration in International Banking.
title_full System Design, Process Performance and Economic Outcomes: An Empirical Study of Letter of Credit Systems Integration in International Banking.
title_fullStr System Design, Process Performance and Economic Outcomes: An Empirical Study of Letter of Credit Systems Integration in International Banking.
title_full_unstemmed System Design, Process Performance and Economic Outcomes: An Empirical Study of Letter of Credit Systems Integration in International Banking.
title_sort system design, process performance and economic outcomes: an empirical study of letter of credit systems integration in international banking.
publisher Institutional Knowledge at Singapore Management University
publishDate 2006
url https://ink.library.smu.edu.sg/sis_research/2767
_version_ 1770572609344241664