System Design, Process Performance and Economic Outcomes: An Empirical Study of Letter of Credit Systems Integration in International Banking.

• Main Authors: Davamanirajan, P., KAUFFMAN, Robert John, Kriebel, C.H., Mukhopadhyay, T.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2006
• Subjects: Business process; Business value; Economic performance; Financial services; International banking; IT value; Process performance; Technology management; Trade services; Numerical Analysis and Scientific Computing
• Online Access: https://ink.library.smu.edu.sg/sis_research/2767
• Institution: Singapore Management University

Information technology (IT) value remains a serious concern of management today, especially how it should be measured and how it is created. Although we have made significant progress at the firm and aggregate levels of analysis, process-level analysis is still in its infancy, and there is a need fo...