Analysis of Star Ratings in Consumer Reviews: A Case Study of Yelp

• Main Authors: Prithivirajan, M, Lai, V, SHIM, Kyong Jin, Koo, P.S
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2015
• Subjects: Yelp; consumer reviews; sentiment; star rating; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/3148
• Institution: Singapore Management University

This paper presents an analysis of star ratings in consumer reviews in Yelp, an online social platform for sharing consumer reviews about local businesses. In particular, we analyze consumer reviews about food businesses. We analyze how well or poorly the star ratings (on a scale of one star to five stars) associated with these reviews tally with the sentiment derived from the textual portion of the consumer review.