Investigating accessibility challenges and opportunities for users with low vision disabilities in customer-to-customer (C2C) marketplaces

• Main Authors: RYSKELDIEV, Bektur, HARA, Kotaro, KOBAYASHI, Mariko, KUSANO, Koki
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2022
• Subjects: inclusive design; human-computer interaction; online shopping; accessibility; E-Commerce; Graphics and Human Computer Interfaces; Software Engineering
• Online Access: https://ink.library.smu.edu.sg/sis_research/7487; https://ink.library.smu.edu.sg/context/sis_research/article/8490/viewcontent/3517428.3550390.pdf
• Institution: Singapore Management University

Inaccessible e-commerce websites and mobile applications exclude people with visual impairments (PVI) from online shopping. Customer-to-customer (C2C) marketplaces, a form of e-commerce where trading happens not between businesses and customers but between customers, could pose a unique set of challenges in the interactions that the platform brings about. Through online questionnaire and remote interviews, we investigate problems experienced by people with low vision disabilities in common C2C scenarios. Our study with low vision participants (N = 12) reveal both previously known general accessibility issues (e.g., web and mobile interface accessibility) and C2C specific accessibility issues (e.g., inability to confirm item condition prior to sales).