Investigating accessibility challenges and opportunities for users with low vision disabilities in customer-to-customer (C2C) marketplaces

• Main Authors: RYSKELDIEV, Bektur, HARA, Kotaro, KOBAYASHI, Mariko, KUSANO, Koki
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2022
• Subjects: inclusive design; human-computer interaction; online shopping; accessibility; E-Commerce; Graphics and Human Computer Interfaces; Software Engineering
• Online Access: https://ink.library.smu.edu.sg/sis_research/7487; https://ink.library.smu.edu.sg/context/sis_research/article/8490/viewcontent/3517428.3550390.pdf
• Institution: Singapore Management University

Inaccessible e-commerce websites and mobile applications exclude people with visual impairments (PVI) from online shopping. Customer-to-customer (C2C) marketplaces, a form of e-commerce where trading happens not between businesses and customers but between customers, could pose a unique set of chall...