Restructured frame-of-reference training improves rating accuracy

• Main Authors: TSAI, Ming-Hong, WEE, Serena, KOH, Brandon
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2019
• Subjects: anchoring and adjustment heuristic; frame-of-reference; judgment; rating accuracy; subjective evaluation; Industrial and Organizational Psychology; Quantitative Psychology
• Online Access: https://ink.library.smu.edu.sg/soss_research/2824; https://ink.library.smu.edu.sg/context/soss_research/article/4081/viewcontent/Restructured_frame_of_reference_training_improves_rating_accuracy.pdf
• Institution: Singapore Management University

The use of heuristic judgments is prevalent in organizations and negatively impacts accurate employee assessments. To minimize the negative impact of heuristic judgments (i.e., anchoring and adjustment), we aim to improve rating accuracy by restructuring frame‐of‐reference (FOR) training. We conduct...