Congruency of scent and music as a driver of in-store evaluations and behavior

由 Mattila, A.S., Wirtz, J.
出版 2013

The impact of expected variance in performance on the satisfaction process

由 Wirtz, J., Mattila, A.S.
出版 2013

The role of store environmental stimulation and social factors on impulse purchasing

由 Mattila, A.S., Wirtz, J.
出版 2013

Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process

由 Wirtz, J., Mattila, A.
出版 2013

Arousal expectations and service evaluations

由 Mattila, A.S., Wirtz, J.
出版 2013

How effective are loyalty reward programs in driving share of wallet?

由 Wirtz, J., Mattila, A.S., Lwin, M.O.
出版 2013

The role of arousal congruency in influencing consumers' satisfaction evaluations and in-store behaviors

由 Wirtz, J., Mattila, A.S., Tan, R.L.P.
出版 2013

The effect of meal pace on customer satisfaction

由 Noone, B.M., Kimes, S.E., Mattila, A.S., Wirtz, J.
出版 2013

Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences

由 Noone, B.M., Kimes, S.E., Mattila, A.S., Wirtz, J.
出版 2013