Performance Analysis and Proposed Improvement of Walk-In Process at Plasa PQR Lembong Using LFA (Logical Framework Approach)
Customer satisfaction is an important aspect to create the competitive advantage for company including for the company that operate in telecommunication sector like PT. PQR. The customer satisfaction could generate by product quality and service quality that served to customers. Furthermore, the rel...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/12622 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |