FACTORS AFFECTING CUSTOMER̉̉S PERCEPTION OF SERVICE QUALITY: COMPARING DIFFERENCES AMONG COUNTRIES - Case study: Beauty salons in Bandung and Tokyo -
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/16218 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |