AN ANALYSIS OF CUSTOMER LOYALTY IN SKIN CARE CLINIC INDUSTRY: THE INFLUENCE OF SERVICE QUALITY DIMENSIONS AND THE MEDIATING ROLE OF CUSTOMER SATISFACTION
<p align="justify"> Skin care clinic industry in Indonesia nowadays has been growing rapidly. Currently, at least there are more than 400 branches of skin care clinics in Indonesia. Nevertheless, the increase of skin care clinics in Indonesia does not in line with the loyalty of cust...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/31184 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |