Kansei, text mining, service blueprint, SERVQUAL, Kano, QFD
The growth of the export volume of the city of Bandung experienced a significant increase from 2014 – 2018. This shows the opportunity for logistics service providers to contribute to it. This creates a very tight competition among logistics service providers who are required to provide customer sat...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/36890 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |