ASSESSMENT OF SERVICE QUALITY ON THE INTERNATIONAL AIRMAIL SERVICE BY POS INDONESIA AND ITS INFLUENCE TO CUSTOMER SATISFACTION
As technological development is rapidly enhanced, the way of communication using postcards and letters no longer becomes the primary channel of communication. While most people have switched their overriding communication channel from letters to phone messaging, this traditional communication using...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/70344 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |