DESIGN OF SERVICE LEVEL AGREEMENT FOR SERVICE LEVEL MANAGEMENT BANDUNG INSTITUTE OF TECHNOLOGY: CREATING STAGE
The increasing need for IT services has shifted the focus to strategic planning and development of IT services. Many organizations undertake technology transformation to remain relevant and successful in the all-digital era. The Directorate of Information Technology (DTI) of Institut Teknologi Ba...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/75304 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |