ELEVATING CUSTOMER EXPERIENCE AND SATISFACTION: A COMPREHENSIVE STUDY ON INDIHOME SERVICE IMPROVEMENT
In response to the evolving landscape of the telecommunications industry, Telkom's IndiHome home internet service transitioned its commercialization to Telkomsel, marking the initiation of the Fixed Mobile Convergence (FMC) strategy at the Telkom Group. FMC seamlessly integrates fixed broadband...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/80697 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |