Mapping Customers: A Case Study of a University Hospital in Indonesia
Hospitals as health providers seek to understand the customers’ needs concerning the healthcare services. The success of the hospital management depends on how the hospitals meet the customer’s needs by understanding the situation and conditions of the customers, including knowing where the customer...
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| Main Authors: | , , , |
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| Format: | Article PeerReviewed |
| Language: | English English English |
| Published: |
Indian Journal of Public Health Research & Development
2018
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| Subjects: | |
| Online Access: | http://repository.unair.ac.id/92679/1/10%20IJPHRD%20November%202018%20Special%20Issue%20as%20on%2015.11.2018-196-199.pdf http://repository.unair.ac.id/92679/2/KARYA%20ILMIAH%2010.pdf http://repository.unair.ac.id/92679/3/10%20Mapping%20Customers_%20A%20Case%20Study%20of%20a%20University%20Hospital%20in%20Indonesia.pdf http://repository.unair.ac.id/92679/ https://www.ijphrd.com |
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| Institution: | Universitas Airlangga |
| Language: | English English English |
