COACHING APRESIATIF UNTUK MENINGKATKAN KUALITAS PELAYANAN PERAWAT DI RUMAH SAKIT

• Main Authors: , Erlina Dewi Fitriany, , Dr. Magda Bhinnety Etsem, S. Psi., M.Si.
• Format: Theses and Dissertations NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2013
• Subjects: ETD
• Online Access: https://repository.ugm.ac.id/125722/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=65896
• Institution: Universitas Gadjah Mada

Quality of nursing care, practiced by nurse, to patient is being a hospital management�s major concern these days. Service quality of nursing care is an important factor to build a positive image of the hospital, and in turn, to eventually bolster patient satisfaction of hospital services. Previous researches suggested that coaching can improve the nurses� performance. The aim of this research is to know the influence of appreciative coaching in improving service quality of nursing care. Appreciative Inquiry is a type of coaching, using positive psychology approach, which emphasizes individual strengths and advantages. Research subject consist of 16 nurse, which separate by 8 at experiment group who get the appreciative coaching and 8 at control group (waiting-list). But there is one responden whose eliminated in analysis because it is tend to become an oulier data. The design of this research is randomized experiment, with the pretest-posttest control group design. The tools used in this research is appreciative coaching module, observation sheet in the coaching, observation caring behavior checklist, check the manipulation by focus group discussion and coaching evaluation sheets. The level of service quality of nursing care is measured by using a caring behavior inventory (CBI). mixed design anova results, with suggests that appreciative coaching can significantly improve service quality of nursing care (p < 0.05, F = -4.286).