Service quality assessment using importance-performance analysis to managing customer satisfaction :: A Study of service quality perception of SME Center's member
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
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[Yogyakarta] : Universitas Gadjah Mada
2003
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/49141/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=10006 |
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| Institution: | Universitas Gadjah Mada |
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id-ugm-repo.491412014-08-20T05:23:57Z https://repository.ugm.ac.id/49141/ Service quality assessment using importance-performance analysis to managing customer satisfaction :: A Study of service quality perception of SME Center's member , PRATAMA, Adhi , Dr. Bambang Riyanto LS., MBA ETD [Yogyakarta] : Universitas Gadjah Mada 2003 Thesis NonPeerReviewed , PRATAMA, Adhi and , Dr. Bambang Riyanto LS., MBA (2003) Service quality assessment using importance-performance analysis to managing customer satisfaction :: A Study of service quality perception of SME Center's member. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=10006 |
| institution |
Universitas Gadjah Mada |
| building |
UGM Library |
| country |
Indonesia |
| collection |
Repository Civitas UGM |
| topic |
ETD |
| spellingShingle |
ETD , PRATAMA, Adhi , Dr. Bambang Riyanto LS., MBA Service quality assessment using importance-performance analysis to managing customer satisfaction :: A Study of service quality perception of SME Center's member |
| format |
Theses and Dissertations NonPeerReviewed |
| author |
, PRATAMA, Adhi , Dr. Bambang Riyanto LS., MBA |
| author_facet |
, PRATAMA, Adhi , Dr. Bambang Riyanto LS., MBA |
| author_sort |
, PRATAMA, Adhi |
| title |
Service quality assessment using importance-performance analysis to managing customer satisfaction :: A Study of service quality perception of SME Center's member |
| title_short |
Service quality assessment using importance-performance analysis to managing customer satisfaction :: A Study of service quality perception of SME Center's member |
| title_full |
Service quality assessment using importance-performance analysis to managing customer satisfaction :: A Study of service quality perception of SME Center's member |
| title_fullStr |
Service quality assessment using importance-performance analysis to managing customer satisfaction :: A Study of service quality perception of SME Center's member |
| title_full_unstemmed |
Service quality assessment using importance-performance analysis to managing customer satisfaction :: A Study of service quality perception of SME Center's member |
| title_sort |
service quality assessment using importance-performance analysis to managing customer satisfaction :: a study of service quality perception of sme center's member |
| publisher |
[Yogyakarta] : Universitas Gadjah Mada |
| publishDate |
2003 |
| url |
https://repository.ugm.ac.id/49141/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=10006 |
| _version_ |
1681221344657670144 |