Service quality assessment using importance-performance analysis to managing customer satisfaction :: A Study of service quality perception of SME Center's member

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Bibliographic Details
Main Authors: , PRATAMA, Adhi, , Dr. Bambang Riyanto LS., MBA
Format: Theses and Dissertations NonPeerReviewed
Published: [Yogyakarta] : Universitas Gadjah Mada 2003
Subjects:
ETD
Online Access:https://repository.ugm.ac.id/49141/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=10006
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Institution: Universitas Gadjah Mada