Improving service quality of bidv ibank At bidv so giao dich 1 branch = Nâng cao chất lượng dịch vụ BIDV Ibank tại dịch vụ BIDV chi nhánh sở giao dịch 1
Reviewing the service quality measurement models and building a suitable model for measuring iBank service quality. Analizing and evaluating the situation of iBank service quality at BIDV So Giao Dich 1 Branch by selected model. Outcomes, shortcomings and causes Recommending suitable solutions to im...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
2020
|
| Subjects: | |
| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/100464 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Vietnam National University, Hanoi |
| Language: | English |
| Summary: | Reviewing the service quality measurement models and building a suitable model for measuring iBank service quality. Analizing and evaluating the situation of iBank service quality at BIDV So Giao Dich 1 Branch by selected model. Outcomes, shortcomings and causes Recommending suitable solutions to improve iBank service quality at BIDV So Giao Dich 1 Branc |
|---|