Improving service quality of bidv ibank At bidv so giao dich 1 branch = Nâng cao chất lượng dịch vụ BIDV Ibank tại dịch vụ BIDV chi nhánh sở giao dịch 1
Reviewing the service quality measurement models and building a suitable model for measuring iBank service quality. Analizing and evaluating the situation of iBank service quality at BIDV So Giao Dich 1 Branch by selected model. Outcomes, shortcomings and causes Recommending suitable solutions to im...
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| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
2020
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/100464 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |