A research of the effect of service quality to customer satisfaction in Izone Ielts training academy = Nghiên cứu ảnh hưởng của chất lượng dịch vụ đến sự hài lòng của khách hàng tại học viện đào tạo IELTS IZONE
The principle objective of this research is to analyze how service quality affects customer satisfaction in IZONEIELTSTraining Academy. Additionally, the researcher willexamine that what the customers feel about IZONE‟s service qualityand what factorsof service qualitymainly influence them to feel s...
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| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
2020
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/93247 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |