Improving service quality of bidv ibank At bidv so giao dich 1 branch = Nâng cao chất lượng dịch vụ BIDV Ibank tại dịch vụ BIDV chi nhánh sở giao dịch 1

Reviewing the service quality measurement models and building a suitable model for measuring iBank service quality. Analizing and evaluating the situation of iBank service quality at BIDV So Giao Dich 1 Branch by selected model. Outcomes, shortcomings and causes Recommending suitable solutions to im...

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Bibliographic Details
Main Author: Nguyễn, Thế Anh
Other Authors: Trần, Kim Hào
Format: Theses and Dissertations
Language:English
Published: 2020
Subjects:
Online Access:http://repository.vnu.edu.vn/handle/VNU_123/100464
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Institution: Vietnam National University, Hanoi
Language: English
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