Factors influencing customer's brand loyalty o f ILA language center in Hanoi
This study examined the situation of ILA English centers. Based on the results of a customer survey, the study identified that quality of brand, brand satisfaction level played a very important role in making ILA customers as loyal customers. It was also proved by survey results that brand communica...
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| Format: | Final Year Project |
| Language: | English |
| Published: |
H. : ĐHQGHN
2020
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/97913 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |