Elicitation of relative weights for computing the performance score of Philippine quick service restaurant operations using analytic hierarchy process

• Main Authors: Eusebio, Isabel Deanna D., Gopez, Carmela R., Yap, John Gelaine G.
• Format: text
• Language: English
• Published: Animo Repository 2008
• Subjects: Fast food restaurants > Evaluation; Restaurant management > Evaluation; Performance > Evaluation; Job satisfaction; Consumer satisfaction
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/7590
• Institution: De La Salle University

Many failures of the organizations can be attributed to inaccurate use of performance measurement which can result to loss of profits from unnecessary cost and customers' disloyalty. The usual practice in the Philippines, including the Quick Service Restaurant (QSR) industry, is to subjectively...