The call center as a revolving door: a Philippine perspective

• Main Author: Hechanova, Ma. Regina
• Format: text
• Published: Archīum Ateneo 2013
• Subjects: Call centers; Turnover intent; Work-life conflict; Perceived organizational support; Philippines; Call centres; Turnover; Employees turnover; Industrial and Organizational Psychology; Psychology
• Online Access: https://archium.ateneo.edu/psychology-faculty-pubs/40; https://www.emerald.com/insight/content/doi/10.1108/00483481311320444/full/html
• Institution: Ateneo De Manila University

Purpose – This study sought to explain the high turnover rates in Philippine call centers using a cultural lens. Specifically, the study looks at the phenomenon of work-life conflict and its impact on turnover intent. It also examined the moderating role of perceived organization support on the rela...