The call center as a revolving door: a Philippine perspective
Purpose – This study sought to explain the high turnover rates in Philippine call centers using a cultural lens. Specifically, the study looks at the phenomenon of work-life conflict and its impact on turnover intent. It also examined the moderating role of perceived organization support on the rela...
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| Format: | text |
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Archīum Ateneo
2013
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| Online Access: | https://archium.ateneo.edu/psychology-faculty-pubs/40 https://www.emerald.com/insight/content/doi/10.1108/00483481311320444/full/html |
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| Institution: | Ateneo De Manila University |