Service quality in supermarkets

Examines the factors affecting the perception of service quality as a result of queue waits in supermarkets.

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Bibliographic Details
Main Authors:	Ang, Li Chia, Oh, April Lay Yen, Yeo, Wanxin
Other Authors:	Murthy, Bvsan
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Marketing::Customer services
Online Access:	http://hdl.handle.net/10356/11159
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Institution:	Nanyang Technological University

Description
Summary:	Examines the factors affecting the perception of service quality as a result of queue waits in supermarkets.

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