Service quality in supermarkets

Examines the factors affecting the perception of service quality as a result of queue waits in supermarkets.

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Bibliographic Details
Main Authors: Ang, Li Chia, Oh, April Lay Yen, Yeo, Wanxin
Other Authors: Murthy, Bvsan
Format: Final Year Project
Published: 2008
Subjects:
Online Access:http://hdl.handle.net/10356/11159
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Institution: Nanyang Technological University
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