Information quality and service quality as drivers of user satisfaction in on-line brokerages.

Our paper explores the drivers of user satisfaction with regard to on-line brokerages. The SERVQUAL's five dimensions of service quality have been used as the basis of our model, as well two additional factors (price and information quality)that we have found to be of importance.

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Bibliographic Details
Main Authors:	Chua, Lian Poh., Heng, Ching Jet., Soh, Daniel Wee Hong.
Other Authors:	Das, Amit
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Marketing::Customer services
Online Access:	http://hdl.handle.net/10356/11456
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Institution:	Nanyang Technological University

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record_format	dspace
spelling	sg-ntu-dr.10356-114562023-05-19T03:30:07Z Information quality and service quality as drivers of user satisfaction in on-line brokerages. Chua, Lian Poh. Heng, Ching Jet. Soh, Daniel Wee Hong. Das, Amit Nanyang Business School DRNTU::Business::Marketing::Customer services Our paper explores the drivers of user satisfaction with regard to on-line brokerages. The SERVQUAL's five dimensions of service quality have been used as the basis of our model, as well two additional factors (price and information quality)that we have found to be of importance. 2008-09-24T07:55:25Z 2008-09-24T07:55:25Z 2001 2001 Final Year Project (FYP) http://hdl.handle.net/10356/11456 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing::Customer services
spellingShingle	DRNTU::Business::Marketing::Customer services Chua, Lian Poh. Heng, Ching Jet. Soh, Daniel Wee Hong. Information quality and service quality as drivers of user satisfaction in on-line brokerages.
description	Our paper explores the drivers of user satisfaction with regard to on-line brokerages. The SERVQUAL's five dimensions of service quality have been used as the basis of our model, as well two additional factors (price and information quality)that we have found to be of importance.
author2	Das, Amit
author_facet	Das, Amit Chua, Lian Poh. Heng, Ching Jet. Soh, Daniel Wee Hong.
format	Final Year Project
author	Chua, Lian Poh. Heng, Ching Jet. Soh, Daniel Wee Hong.
author_sort	Chua, Lian Poh.
title	Information quality and service quality as drivers of user satisfaction in on-line brokerages.
title_short	Information quality and service quality as drivers of user satisfaction in on-line brokerages.
title_full	Information quality and service quality as drivers of user satisfaction in on-line brokerages.
title_fullStr	Information quality and service quality as drivers of user satisfaction in on-line brokerages.
title_full_unstemmed	Information quality and service quality as drivers of user satisfaction in on-line brokerages.
title_sort	information quality and service quality as drivers of user satisfaction in on-line brokerages.
publishDate	2008
url	http://hdl.handle.net/10356/11456
_version_	1770564398288470016

Information quality and service quality as drivers of user satisfaction in on-line brokerages.

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