Eliza in the uncanny valley : anthropomorphizing consumer robots increases their perceived warmth but decreases liking

Consumer robots are predicted to be employed in a variety of customer-facing situations. As these robots are designed to look and behave like humans, consumers attribute human traits to them—a phenomenon known as the “Eliza Effect.” In four experiments, we show that the anthropomorphism of a consume...

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Bibliographic Details
Main Authors: Kim, Seo Young, Schmitt, Bernd H., Thalmann, Nadia Magnenat
Other Authors: Institute for Media Innovation (IMI)
Format: Article
Language:English
Published: 2021
Subjects:
Online Access:https://hdl.handle.net/10356/151337
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Institution: Nanyang Technological University
Language: English