Service quality gaps in the container shipping industry

• Main Author: Phua, Jia Hui.
• Other Authors: School of Civil and Environmental Engineering
• Format: Final Year Project
• Language: English
• Published: 2013
• Subjects: DRNTU::Engineering::Maritime studies::Maritime management and business
• Online Access: http://hdl.handle.net/10356/53812
• Institution: Nanyang Technological University

Globalization has changed the way firms compete in the business world. Today, competitions are no longer limited to just between individual players; instead, it has expanded to include competition between supply chains as well. Being the main mode of transport used in most supply chain, service qual...