Service quality gaps in the container shipping industry
Globalization has changed the way firms compete in the business world. Today, competitions are no longer limited to just between individual players; instead, it has expanded to include competition between supply chains as well. Being the main mode of transport used in most supply chain, service qual...
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| Format: | Final Year Project |
| Language: | English |
| Published: |
2013
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| Online Access: | http://hdl.handle.net/10356/53812 |
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| Institution: | Nanyang Technological University |
| Language: | English |