The erection of switching barriers in the express package delivery industry
Making the best out of your current customers has become a common focus for many firms operating in the product or service industries. 2 strategies (defensive) that can be applied by these firms are the cultivation of customer satisfaction by stepping up service quality, or, the building of barriers...
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2014
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| Online Access: | http://hdl.handle.net/10356/59708 |
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sg-ntu-dr.10356-597082023-05-19T05:44:57Z The erection of switching barriers in the express package delivery industry Neo, Hwee Koon Tan, Hwee Hwee Wong, Fui Sze Nanyang Business School Lee Boon Keng DRNTU::Business Making the best out of your current customers has become a common focus for many firms operating in the product or service industries. 2 strategies (defensive) that can be applied by these firms are the cultivation of customer satisfaction by stepping up service quality, or, the building of barriers that would enhance the probability of return patronage. BUSINESS 2014-05-12T06:26:47Z 2014-05-12T06:26:47Z 1995 1995 Final Year Project (FYP) http://hdl.handle.net/10356/59708 en Nanyang Technological University 90 p. application/pdf |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| language |
English |
| topic |
DRNTU::Business |
| spellingShingle |
DRNTU::Business Neo, Hwee Koon Tan, Hwee Hwee Wong, Fui Sze The erection of switching barriers in the express package delivery industry |
| description |
Making the best out of your current customers has become a common focus for many firms operating in the product or service industries. 2 strategies (defensive) that can be applied by these firms are the cultivation of customer satisfaction by stepping up service quality, or, the building of barriers that would enhance the probability of return patronage. |
| author2 |
Nanyang Business School |
| author_facet |
Nanyang Business School Neo, Hwee Koon Tan, Hwee Hwee Wong, Fui Sze |
| format |
Final Year Project |
| author |
Neo, Hwee Koon Tan, Hwee Hwee Wong, Fui Sze |
| author_sort |
Neo, Hwee Koon |
| title |
The erection of switching barriers in the express package delivery industry |
| title_short |
The erection of switching barriers in the express package delivery industry |
| title_full |
The erection of switching barriers in the express package delivery industry |
| title_fullStr |
The erection of switching barriers in the express package delivery industry |
| title_full_unstemmed |
The erection of switching barriers in the express package delivery industry |
| title_sort |
erection of switching barriers in the express package delivery industry |
| publishDate |
2014 |
| url |
http://hdl.handle.net/10356/59708 |
| _version_ |
1770564733882073088 |