Measuring the quality of online professional service : the case of education and training.
This research uses the SERVQUAL model, a well-validated survey instrument widely used to measure service quality in marketing research.
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| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
2008
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| Online Access: | http://hdl.handle.net/10356/7538 |
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| Institution: | Nanyang Technological University |
| Language: | English |
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sg-ntu-dr.10356-75382024-01-12T10:30:34Z Measuring the quality of online professional service : the case of education and training. Lu, Ai Ai. Lee, Gilbert A. Nanyang Business School DRNTU::Business::General::Social aspects This research uses the SERVQUAL model, a well-validated survey instrument widely used to measure service quality in marketing research. Master of Business Administration (Management of Information Technology) 2008-09-18T07:47:03Z 2008-09-18T07:47:03Z 2001 2001 Thesis http://hdl.handle.net/10356/7538 en Nanyang Technological University 113 p. application/pdf |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| language |
English |
| topic |
DRNTU::Business::General::Social aspects |
| spellingShingle |
DRNTU::Business::General::Social aspects Lu, Ai Ai. Measuring the quality of online professional service : the case of education and training. |
| description |
This research uses the SERVQUAL model, a well-validated survey instrument widely used to measure service quality in marketing research. |
| author2 |
Lee, Gilbert A. |
| author_facet |
Lee, Gilbert A. Lu, Ai Ai. |
| format |
Theses and Dissertations |
| author |
Lu, Ai Ai. |
| author_sort |
Lu, Ai Ai. |
| title |
Measuring the quality of online professional service : the case of education and training. |
| title_short |
Measuring the quality of online professional service : the case of education and training. |
| title_full |
Measuring the quality of online professional service : the case of education and training. |
| title_fullStr |
Measuring the quality of online professional service : the case of education and training. |
| title_full_unstemmed |
Measuring the quality of online professional service : the case of education and training. |
| title_sort |
measuring the quality of online professional service : the case of education and training. |
| publishDate |
2008 |
| url |
http://hdl.handle.net/10356/7538 |
| _version_ |
1789483196667133952 |