Measuring the quality of online professional service : the case of education and training.

• Main Author: Lu, Ai Ai.
• Other Authors: Lee, Gilbert A.
• Format: Theses and Dissertations
• Language: English
• Published: 2008
• Subjects: DRNTU::Business::General::Social aspects
• Online Access: http://hdl.handle.net/10356/7538
• Institution: Nanyang Technological University

This research uses the SERVQUAL model, a well-validated survey instrument widely used to measure service quality in marketing research.