The effect of sustainable shipping practices on shippers’ loyalty : the mediating role of perceived value, trust and transaction cost

This study investigates the role of perceived value, trust, and transaction cost in mediating the effect of sustainable shipping practices (SSP) on shippers’ loyalty. Theoretical and alternative models were proposed and compared using survey data collected from 289 shippers. The results show that th...

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Bibliographic Details
Main Authors: Yuen, Kum Fai, Wang, Xueqin, Wong, Yiik Diew, Zhou, Qingji
Other Authors: School of Civil and Environmental Engineering
Format: Article
Language:English
Published: 2018
Subjects:
Online Access:https://hdl.handle.net/10356/89920
http://hdl.handle.net/10220/46524
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Institution: Nanyang Technological University
Language: English

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