E-consumer adoption of innovative last-mile logistics services : a comparison of behavioural models

• Main Authors: Wang, Xueqin, Yuen, Kum Fai, Wong, Yiik Diew, Teo, Chee-Chong
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2018
• Subjects: Consumer Adoption Behavior; DRNTU::Engineering::Civil engineering::Transportation; E-commerce
• Online Access: https://hdl.handle.net/10356/89997; http://hdl.handle.net/10220/46483
• Institution: Nanyang Technological University

This paper investigates consumers’ behavioural responses to innovative last-mile delivery services (self-collection as an example) in the emerging e-commerce market of Singapore. Anchored on theoretical insights from attitude theories and Diffusion of Innovation (DOI) theory, the mediating role of t...