Total Quality Management : the Multi-Step Model to TQM.

• المؤلفون الرئيسيون: Chen, Eik Fang., Lim, Hui Buay., Low, Bianca Jun Yi.
• مؤلفون آخرون: Lee, Pui Mun
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Management::Total quality management
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/9724

Recent trends like globalization and innovation have made organizations more quality focused in order to satisfy customers' expectations and stay competitive in this ever changing global market. As such, Total Quality Management (TQM) has evolved as a specialty niche in the past to a mangement...