Total Quality Management : the Multi-Step Model to TQM.

• Main Authors: Chen, Eik Fang., Lim, Hui Buay., Low, Bianca Jun Yi.
• Other Authors: Lee, Pui Mun
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Management::Total quality management
• Online Access: http://hdl.handle.net/10356/9724
• Institution: Nanyang Technological University

Recent trends like globalization and innovation have made organizations more quality focused in order to satisfy customers' expectations and stay competitive in this ever changing global market. As such, Total Quality Management (TQM) has evolved as a specialty niche in the past to a mangement...