Singapore Airlines and flight SQ006 : managing an airline crisis

• Main Author: Henderson, Joan C.
• Other Authors: Nanyang Business School
• Format: Case Study
• Language: English
• Published: 2013
• Subjects: DRNTU::Business
• Online Access: https://hdl.handle.net/10356/99880; http://hdl.handle.net/10220/13541; http://www.asiacase.com/case/ntuAbcc/siaSq006.html
• Institution: Nanyang Technological University

Flight SQ006, operated by Singapore Airlines, crashed on 31 October 2000. The accident was the first with fatalities in the 28–year history of the airline, although all the passengers on board a plane of its wholly owned subsidiary (SilkAir) had died in a crash three years earlier. More accustomed t...