Uncertain performance expectations in satisfaction models for services

Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-015

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Bibliographic Details
Main Authors:	Wirtz, Jochen, Chua, Diana, Tan, Rachel Lu Pheng
Other Authors:	MARKETING
Format:	Working Paper/Technical Report
Published:	2018
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/140299
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-140299
record_format	dspace
spelling	sg-nus-scholar.10635-1402992019-04-23T08:58:20Z Uncertain performance expectations in satisfaction models for services Wirtz, Jochen Chua, Diana Tan, Rachel Lu Pheng MARKETING Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-015 1-32 2018-04-19T03:34:38Z 2018-04-19T03:34:38Z 1999-03 Working Paper/Technical Report Wirtz, Jochen, Chua, Diana, Tan, Rachel Lu Pheng (1999-03). Uncertain performance expectations in satisfaction models for services. Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-015 : 1-32. ScholarBank@NUS Repository. http://scholarbank.nus.edu.sg/handle/10635/140299 Research Paper Series; 1999-015
institution	National University of Singapore
building	NUS Library
country	Singapore
collection	ScholarBank@NUS
description	Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-015
author2	MARKETING
author_facet	MARKETING Wirtz, Jochen Chua, Diana Tan, Rachel Lu Pheng
format	Working Paper/Technical Report
author	Wirtz, Jochen Chua, Diana Tan, Rachel Lu Pheng
spellingShingle	Wirtz, Jochen Chua, Diana Tan, Rachel Lu Pheng Uncertain performance expectations in satisfaction models for services
author_sort	Wirtz, Jochen
title	Uncertain performance expectations in satisfaction models for services
title_short	Uncertain performance expectations in satisfaction models for services
title_full	Uncertain performance expectations in satisfaction models for services
title_fullStr	Uncertain performance expectations in satisfaction models for services
title_full_unstemmed	Uncertain performance expectations in satisfaction models for services
title_sort	uncertain performance expectations in satisfaction models for services
publishDate	2018
url	http://scholarbank.nus.edu.sg/handle/10635/140299
_version_	1681097963353407488

Uncertain performance expectations in satisfaction models for services

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