Managing Service Employees: Literature Review, Expert Opinions, and Research Directions
10.1080/02642069.2016.1278432
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Taylor & Francis
2018
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| Online Access: | http://scholarbank.nus.edu.sg/handle/10635/140977 |
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sg-nus-scholar.10635-1409772024-04-17T02:00:53Z Managing Service Employees: Literature Review, Expert Opinions, and Research Directions Jochen Wirtz Christina Jerger MARKETING 10.1080/02642069.2016.1278432 The Service Industries Journal 36 15-16 757-788 2018-04-26T06:23:34Z 2018-04-26T06:23:34Z 2017-01-25 Article Jochen Wirtz, Christina Jerger (2017-01-25). Managing Service Employees: Literature Review, Expert Opinions, and Research Directions. The Service Industries Journal 36 (15-16) : 757-788. ScholarBank@NUS Repository. https://doi.org/10.1080/02642069.2016.1278432 0264-2069 http://scholarbank.nus.edu.sg/handle/10635/140977 000395093900002 Taylor & Francis Taylor & Francis |
| institution |
National University of Singapore |
| building |
NUS Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NUS Library |
| collection |
ScholarBank@NUS |
| description |
10.1080/02642069.2016.1278432 |
| author2 |
MARKETING |
| author_facet |
MARKETING Jochen Wirtz Christina Jerger |
| format |
Article |
| author |
Jochen Wirtz Christina Jerger |
| spellingShingle |
Jochen Wirtz Christina Jerger Managing Service Employees: Literature Review, Expert Opinions, and Research Directions |
| author_sort |
Jochen Wirtz |
| title |
Managing Service Employees: Literature Review, Expert Opinions, and Research Directions |
| title_short |
Managing Service Employees: Literature Review, Expert Opinions, and Research Directions |
| title_full |
Managing Service Employees: Literature Review, Expert Opinions, and Research Directions |
| title_fullStr |
Managing Service Employees: Literature Review, Expert Opinions, and Research Directions |
| title_full_unstemmed |
Managing Service Employees: Literature Review, Expert Opinions, and Research Directions |
| title_sort |
managing service employees: literature review, expert opinions, and research directions |
| publisher |
Taylor & Francis |
| publishDate |
2018 |
| url |
http://scholarbank.nus.edu.sg/handle/10635/140977 |
| _version_ |
1800913187333210112 |